Everything Your Pet Deserves
Premium, vet-approved products designed for the health and happiness of your furry family members. Because they deserve the very best.
Shop CollectionOur Most Popular Products
Free Shipping
On orders over €50
Secure Checkout
100% protected payments
30-Day Returns
Hassle-free return policy
24/7 Support
Dedicated pet experts
What Our Community Says
"The CozyRest Orthopedic Bed transformed my senior labrador's sleep. He used to struggle getting comfortable due to his joints — now he's curled up in it all day. The raised edges give him a real sense of security."
"The Wiggly Lobster is absolute genius. My border collie is a high-energy chaos machine and this is the only toy that actually keeps her engaged for more than five minutes. The motion-activation is wild — she thinks it's alive!"
"The Cooling Water Mat saved my pup last summer. He hates the heat but loves splashing around — this is the perfect combo. Filled it with the garden hose and he played for hours. No batteries, no fuss, just pure joy."
All Products
Everything your pet needs, all in one place.
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Our Story
Founded with a simple mission: to provide pet owners with premium, reliable products that make life better for their furry family members.
How It All Started
WildPawsHQ was born out of a simple frustration: finding quality pet products that are genuinely safe, thoughtfully designed, and fairly priced shouldn't be this hard. Our founding team — a group of lifelong pet owners based in Sheridan, Wyoming — spent months researching, testing, and building partnerships with trusted manufacturers before launching our curated collection.
Today, we serve pet owners across Europe with a growing catalogue of tested essentials that pets and their humans love.
Our Values
Safety First
Every product we sell is rigorously tested and made from non-toxic, pet-safe materials. We never compromise on safety — if it doesn't pass our standards, it doesn't make it to our shelves.
Pet Happiness
We design and curate products that enrich your pet's life — better sleep, more fun, improved health. Every item is chosen with your pet's wellbeing and joy in mind.
Customer Care
We're pet owners too, and we know how important it is to get the right product. Our support team is available Monday through Friday to help with any questions or concerns.
Our Promise
We stand behind every product with a 30-day satisfaction guarantee. If something isn't right — whether it's the size, the quality, or your pet simply isn't a fan — send it back and we'll make it right. No fine print, no hassle.
We also believe in transparency. Our product listings include honest descriptions and detailed specifications so you can shop with confidence. Your pet deserves the best — and so do you.
Shop Our CollectionFrequently Asked Questions
Everything you need to know about shopping with WildPawsHQ
We offer two shipping options. Standard Shipping takes 5–10 business days to Europe. Express Shipping delivers within 2–4 business days. Orders placed before 2:00 PM MT on business days are processed the same day.
Yes! We offer free standard shipping on all orders over €50. For orders under €50, a flat shipping fee of €4.90 applies. The discount is applied automatically at checkout.
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Once we receive your return, refunds are processed within 5–7 business days to your original payment method.
Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your parcel in real time. If you haven't received your tracking email within 48 hours of placing your order, please check your spam folder or contact us at info@wildpawshq.com and we'll sort it out right away.
All of our products are made from non-toxic, certified pet-safe materials and are rigorously tested before being listed. That said, every pet is different — we recommend checking individual product descriptions for specific suitability information and consulting your vet if your pet has any known sensitivities or health conditions.
We accept all major credit cards including Visa, Mastercard, and American Express. All payments are processed securely via Stripe, which is PCI-DSS Level 1 certified — the highest level of payment security available. Your card details are never stored on our servers.
We ship from our fulfilment centre to customers across Europe. Standard delivery takes 5–10 business days, express 2–4 business days. We're working on expanding to more regions — sign up for our newsletter to be the first to know when we add new shipping destinations.
Yes, as long as your order has not yet been shipped. Please contact us as soon as possible at info@wildpawshq.com and we'll do our best to accommodate your request. Once an order has been dispatched, it cannot be modified, but you can still return it under our 30-day return policy.
Yes, we offer competitive wholesale pricing for pet shops, vet clinics, and other businesses. If you're interested, please fill out our contact form with the subject "Wholesale Inquiry" and include the products and quantities you're interested in. Our team will get back to you with a custom quote within 48 hours.
Get in Touch
Whether you have a question about our pet products, need help choosing the right item for your furry friend, or just want to say hello — our team is here and typically replies within 24 hours.
Address
Greystone Distribution LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (MT)
Saturday – Sunday: Closed
Policies
Shipping Policy
Last updated: May 24, 2026
WildPawsHQ ships from our fulfilment centre to customers across Europe. We offer two shipping options to suit your needs:
Standard Shipping
Delivery within 5–10 business days. The cost is €4.90 per order, or free on all orders over €50.
Express Shipping
Delivery within 2–4 business days. The cost is €9.90 per order.
Order Processing
Orders placed before 2:00 PM MT (Mountain Time) on business days are processed and dispatched the same day. Orders placed after this cut-off or on weekends and public holidays will be processed the next business day.
Tracking
A tracking number will be emailed to you as soon as your order is dispatched. You can use this number to follow your parcel in real time via the carrier's website.
Customs & Import Duties
Depending on your country, your order may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Returns & Refunds
Last updated: May 24, 2026
Right of Withdrawal (EU Consumers)
Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, you must inform us of your decision by sending a clear statement (e.g., by email to info@wildpawshq.com) before the 14-day period expires. We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods. You will bear the direct cost of return shipping.
30-Day Satisfaction Guarantee
In addition to your statutory rights, we offer an extended 30-day satisfaction guarantee. If for any reason you're not satisfied, you may return your item within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Products that show signs of heavy use, pet damage beyond normal testing, or missing parts cannot be accepted for return.
Return Conditions
- Items must be returned in their original packaging with all included accessories and components.
- Proof of purchase (order confirmation email or receipt) is required.
- Hygiene-sensitive items (e.g., pet beds, training pads) must be unused and sealed to qualify for a return.
How to Initiate a Return
To start a return, please contact our team at info@wildpawshq.com with your order number. We will provide you with a return shipping label and instructions.
Refund Processing
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method. Please note that your bank may take additional time to reflect the credit on your statement.
Exchanges
Need a different size or variant? We offer free exchanges. Simply contact us and we'll arrange the swap — no additional shipping charges.
Damaged or Defective Items
If your order arrives damaged or defective, please email us a photo of the issue within 7 days of delivery. We will send a replacement at no cost or issue a full refund — whichever you prefer.
Privacy Policy
Last updated: May 24, 2026
Data Controller
The data controller responsible for your personal information is Greystone Distribution LLC, a limited liability company organized under the laws of the State of Wyoming, with its principal office at 30 N Gould St Ste R, Sheridan, WY 82801, United States.
Information We Collect
We may collect the following types of information:
- Personal information: Name, email address, phone number, shipping and billing address.
- Payment information: Credit card details are processed securely by our payment provider (Stripe) and are never stored on our servers.
- Browsing information: IP address, browser type, device information, pages visited, and referring URLs.
- Communication data: Records of correspondence when you contact our support team.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery.
- To send order confirmations, shipping updates, and transactional emails.
- To respond to your enquiries and provide customer support.
- To send promotional offers and newsletters (only with your explicit consent — you may unsubscribe at any time).
- To improve our website, products, and services.
- To detect and prevent fraud.
- To comply with legal obligations.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business (e.g., shipping carriers, payment processors, email platforms). These providers are contractually obligated to handle your data securely and only for the purposes we specify.
Cookies
Our website uses cookies to enhance your browsing experience. We use two types of cookies:
- Essential cookies: Required for the website to function properly (e.g., shopping cart, session management).
- Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Financial and order records are kept for a minimum of 7 years to comply with tax and accounting regulations.
Security
We protect your personal information using industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers. We regularly review our security practices to ensure your data remains safe.
Your Rights (GDPR & CCPA)
If you are located in the European Economic Area, you have the right under the GDPR to access, rectify, erase, restrict processing of, and port your personal data. If you are a California resident, you have rights under the CCPA to know what personal information we collect, request its deletion, and opt out of any sale of personal information (we do not sell your data). To exercise any of these rights, please contact us at info@wildpawshq.com. We will respond to your request within 30 days.
Terms of Service
Last updated: May 24, 2026
Acceptance of Terms
By accessing and using the WildPawsHQ website (wildpawshq.com), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
Company Information
WildPawsHQ is operated by Greystone Distribution LLC, a limited liability company organized under the laws of the State of Wyoming, with its principal office at 30 N Gould St Ste R, Sheridan, WY 82801, United States. Registered Agent: Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801.
Pricing
All prices on our website are displayed in Euros (EUR). Applicable taxes and duties may vary depending on the destination country and are the responsibility of the buyer. Shipping costs are calculated separately at checkout and clearly displayed before payment. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time of your order.
Payment
We accept major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through our payment provider. By placing an order, you confirm that the payment method used is yours and that sufficient funds are available.
Shipping & Delivery
Shipping timelines provided on our website and in order confirmations are estimates and not guarantees. While we make every effort to deliver within the stated timeframes, delays may occur due to factors outside our control, including customs processing, carrier delays, or adverse weather conditions.
Intellectual Property
All content on the WildPawsHQ website — including but not limited to text, images, logos, product descriptions, graphics, and code — is the intellectual property of Greystone Distribution LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.
Disclaimer of Warranties
The WildPawsHQ website and its contents are provided “as is” without warranties of any kind, whether express or implied. While we strive to ensure that all product descriptions, images, and pricing are accurate, we do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components.
Limitation of Liability
To the fullest extent permitted by law, Greystone Distribution LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the purchase price of the product(s) giving rise to the claim.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website following any changes constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at info@wildpawshq.com.